Troubleshooting Connections
When connecting with an online database, there are at least two computers involved in completing the tasks you wish to perform: yours and the database server. Most often, there are intermediary computers as well, such as Domain Name Servers ( DNS), proxy servers, and firewalls. With more than just your computer involved, things can get complicated.
The most basic problem you can encounter with connections is the failure to connect at all. There are four ways you may experience this problem:
- EndNote cannot connect to the Internet (see Problems Connecting to the Internet)
- EndNote cannot find the host (see Problems Finding the Host)
- EndNote cannot connect to the host (see Problems Connecting)
- EndNote cannot communicate with the host (see Problems Communicating with the Host)