Resolve Sync Conflicts Dialog

The Resolve Sync Conflicts dialog allows you to resolve conflicts between references in your EndNote library and your EndNote Web/online library.

A conflict occurs for a reference when you edit the reference in both EndNote and in EndNote Web/online between Syncs. With two different sets of changes, EndNote does not know which one(s) you want to keep.

Sync Conflicts Group

This group contains all of the references for which EndNote has identified a conflict between an EndNote reference and EndNote Web/online reference. The group only appears in the Groups panel when there are conflicts.

To resolve Sync conflicts:

• Right-click the Sync Conflicts group and select the Resolve Conflicts option from the contextual menu. EndNote displays the Resolve Sync Conflicts dialog.
• Select the Sync Conflicts group to display a list of references that EndNote has identified as having a conflict. Select one or more references from the list. Right-click and select the Resolve Conflicts option from the contextual menu.

Resolving Conflicts

You can keep either the EndNote desktop reference or the EndNote Web/online reference to resolve a conflict. The version of the reference you do not choose to keep is permanently deleted

• To resolve a conflict between two references, click the Keep Desktop Reference button or the Keep Online Reference button. Once you select a record to keep, EndNote updates the record in both EndNote desktop and EndNote Web/online.
• To resolve all conflicts in favor of the desktop version or the Web version, select the Keep All Desktop References option or the Keep All Online References option from the drop-down Keep All menu at the bottom of the dialog. Once you select either option, EndNote updates the records in both EndNote desktop and EndNote Web/online.

You can also:

• Copy and paste information between the two records. The record that you keep will include all data copied to the record.

• Skip or Cancel a conflict. All references in conflict remain in the Sync Conflicts auto-group until they are resolved.

Note: When you choose to keep a record, EndNote immediately sends all the data to EndNote Web/online. If your connection to EndNote Web/online fails, the process ends and the dialog closes. However, any data already sent to EndNote Web/online is processed.

Did You Know...?

• When you create a new group in EndNote or EndNote Web/online, the new group is added to the other library when you run Sync.
• When you change a group’s name in both libraries, EndNote uses the most recently changed name so no conflict occurs when you run Sync.
• When you delete a group, there is no conflict. EndNote removes the group and moves the references to the Unfiled folder.
• If you delete a group in one application and rename the same group in the other application, EndNote deletes the group when you run Sync. Delete overrules Rename.
• When you move a reference from one group to another group, then a Sync conflict may occur. If you move a reference from Group A to Group B in EndNote desktop and in EndNote Web/online you move the same reference to Group C, then the next time you run Sync the reference will be in conflict.